We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of saphire.store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer Reviews
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You know how some masks can be it or annoying? Well not this one. It's so comfy that I hardly even notice it on my face Seriously, once it's on, I forget all about it and just off into dreamland. The 3D design is genius too. It doesn't matter if the sun blazing outside or your partner insists on reading with the light on - no pesky rays are getting through this bad boy! This isn't just any mask; we're talking zero light leakage here folks! Getting a good night of shut-eye has never been easier thanks to this little gem. Those restless nights tossing and turning because of unwanted light? Kiss them goodbye! Now when I hit the sack, I'm out like a light in minutes. And let’s not forget about comfort – oh sweet comfort! Some masks can feel like they’re squashing your face but not this one. The fit is snug without being tight and there’s no pressure around the eyes either. I gotta say, every bit of thought has gone into making sure users get their beauty sleep undisturbed with this mask. From its super soft material to its secure yet comfortable strap - everything screams quality! So if you're having trouble catching those Z's or maybe you work night shifts and need total darkness during the day - then look no further than our star player here: The Sleep Mask Extraordinaire (as I've lovingly nicknamed it). Trust me when I say your dreams will thank you for it.
never knew how much difference a good quality blindfold could make. total darkness, complete comfort 👍
the adjustable strap ensures it fits just right being too tight or loose.
this thing like magic...I put it on and boom! I'm in pitch dark even though there's daylight outside. no pressure on eyes either which was always problem with other masks i tried before.
It doesn't mess up my makeup or hair when I take power naps during lunch breaks at work!
wow!!! who knew sleeping could get even better...this blindfold blocks out every bit of light making sure you wake up refreshed 😴💤
its unique shape creates an absolute blackout experience while giving your eyes plenty of room to blink freely. Highly recommend!
fine
I appreciate that this sleep mask doesn't leave any lines or marks on my face after wearing it all night long - perfect for side-sleepers like me!
Finally found something that lets me catch those zzz’s uninterrupted during flights ✈️ The 3D design perfectly contours around nose blocking any incoming light.